Firstsource Solutions Limited is a global business process management partner applying data analytics and advanced technology to customer lifecycle transformation for over 200 global brands.
Firstsource Solutions Limited is a specialized global business process management partner that delivers transformational solutions across the customer lifecycle. Its technical work spans business process management, data analytics and advanced technology, applied to re-engineering how companies serve their customers. The firm's UnBPO™ approach reimagines traditional outsourcing, with an emphasis on speed, scale and smarter decision-making.
The company employs more than 36,500 people and serves over 200 leading global brands, including Fortune 500 and FTSE 100 companies. Its operations span the US, the UK, India, the Philippines, Mexico and other regions. Reported revenue stands at ₹79,803 million. Industry verticals covered include healthcare, banking, financial services, communications, media, technology and retail.
Firstsource is part of the RP-Sanjiv Goenka Group. Its operating model is described as an "inch-wide, mile-deep" practitioner structure, with hyper-focused, domain-focused teams working in a collaborative style. Further information is available at https://firstsource.com/.
