Freshworks Inc. (founded 2010) builds cloud-based, AI-driven business software for customer service, IT management, HR and sales, including Freshdesk, Freshservice and Freshsales.
Freshworks Inc. is a software company that builds cloud-based, AI-driven business applications for customer service, IT management, human resources and sales. Founded in 2010 in India, it now serves more than 74,000 businesses worldwide and lists on a U.S. exchange - the first B2B SaaS company founded in India to do so. Its customer base includes American Express, Bridgestone, Databricks and Sony.
The company's products are organised around distinct service functions. Freshdesk provides customer service software; Freshservice covers IT and HR service management; and Freshsales is a CRM system aimed at sales teams. The underlying technical work spans AI-driven business software, cloud-based SaaS delivery and tools for IT service management, CRM and HR service management. For marketing engineers, the product suite is notable for its emphasis on rapid implementation and measurable return on investment rather than long deployment cycles.
Freshworks describes its approach as one of uncomplicated, easy-to-use software, with a stated preference for code that simplifies rather than complicates. The company refers to its operating model as a blend of Indian design and Silicon Valley scaling. It maintains a worldwide presence, with roots in India and a public listing and scaling operations in the United States.
