Talkdesk

Talkdesk provides cloud-native AI-powered Customer Experience Automation software, using generative AI and real-time data to automate customer journeys across 18 countries.

Talkdesk, founded in 2011 and headquartered in San Francisco, builds AI-powered Customer Experience Automation (CXA) software. Its cloud-native platform combines generative AI with real-time data processing to orchestrate customer journeys, automating complex workflows and equipping contact-centre agents with intelligent tools. The company operates across 18 countries, with offices in San Francisco, London, Porto and Coimbra.

The engineering work spans artificial intelligence, generative AI, real-time data processing, workflow automation and cloud-native platform development. The Talkdesk Customer Experience Automation (CXA) Platform is the core product, and its stated operating scale covers 18 countries. The company serves enterprise customers in customer service, contact centre and customer engagement, positioning itself as a provider of customer experience automation rather than a standalone contact-centre tool.

Talkdescribes its culture as collaborative and inclusive, with employees given autonomy to solve meaningful problems; the company characterises the balance as startup-style autonomy alongside the stability of a global business. Empathy, trust and transparency are named as central to its interactions, and its stated mission is "to rid the world of bad customer experiences".