Salesforce, Inc. is a SaaS company founded in 1999 that pioneered cloud CRM and builds AI-powered customer engagement products including Agentforce.
Salesforce, Inc. is a software-as-a-service company founded in 1999 that brought Customer Relationship Management (CRM) to the cloud and now develops AI-powered customer engagement technology. Its cloud CRM platform is used by more than 150,000 companies worldwide, and the company reports over a decade of work in artificial intelligence. Its technical domains span cloud computing, CRM, artificial intelligence and autonomous AI agents.
Two products anchor the current platform. Salesforce CRM is the cloud-based customer relationship management software the company has offered since 1999. Agentforce is a platform for autonomous AI agents designed to work alongside humans in customer engagement. The company's stated operating philosophy is "when our customers succeed, we succeed".
Founded on a commitment to trust as its first value, Salesforce lists its core values as trust, customer success, innovation, equality and sustainability. Its founders created the 1-1-1 model, committing 1% of equity, 1% of technology and 1% of employees' time to education, equality and environmental causes; the company describes itself as a proponent of stakeholder capitalism. Employees, customers and partners form a community known as Trailblazers. The company operates worldwide.
